Lead consultants in the design, development and implementation of a Key Account Management process for Group Schemes. Internal and external research underpinned the intervention. Training programme developed and run for Broker Consultants, Broker Support and the management team. CRM tools and processes developed and introduced. Fundamentally upped the quality of the customer interface.
Consultants to the merger / integration project. Specific focus areas included the development of the new executive function, design, development and implementation of ‘Transition Management’ training programme, organisational design and ongoing coaching.
Consulting and coaching support to the CEO; Strategic Review; Organisation design and development process; Job analysis and design. Achieved a platform allowing the organisation to develop its operations and make appropriate inroads into the PET industry.
Partners to Head Office and Country Managers of all Sub-Saharan operations of blue-chip Oil Company. Developed, introduced and embedded a KAM operation for high value/potential clients. Designed and facilitated the full curriculum. Outcome – a significant increase in ‘share of wallet’ and more successes in the tendering process.
External experts in the design and development of a management training curriculum for the Agency managers. Blended learning. Curriculum accredited by appropriate industry bodies. Internal trainers upskilled to facilitate the various programmes.
Executive coaching; Shareholders team development; Business process review and development. Created an opportunity for the shareholders to resolve deep seated conflicts. The business was able to raise its productivity and expand into the European and UK markets.
Consultants supporting M&A between a local and an international Environmental Resource Agency. Successful operations integration and exit plan for senior management achieved. The new operation is now one of the key players in Africa.
Lead in a number of OD projects including an organisation wide leadership and management development process. The project began with the development of the executive in its function. The executive were then supported in leading the management development of their respective areas. A practice based management development programme was developed and run. Unique management toolkit developed.
Consultants in the development and alignment of the Scientific Affairs, Regulatory and R&D teams. Various programmes designed, delivered and evaluated including ‘Producing results with others’ ‘Team leadership’ ‘Working with creativity’ ‘Accelerating leadership competence’. Management coaching.
Project members in a global leadership assessment process conducted for a majot petrochemical organisation. Responsible for assessing competency sets of the senior leadership team. Competency based assessments conducted and reported.